Privacy Policy
- Introduction
At Nuveel Collections I.K.E., your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, process, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR).
Your information is securely stored within our systems. We do not share your data with any third parties, nor do we sell or distribute it in any form.
Although no system can guarantee absolute immunity from data breaches, please rest assured that we are fully committed to protecting your personal information. In the event of a potential breach, we will act swiftly and decisively to minimize any impact and to take all necessary remedial measures.
This policy, in conjunction with our Terms of Use and any other relevant notices provided on our website, constitutes the framework within which your personal data is collected and processed.
Please read the following carefully to understand how we handle your data and how we ensure your privacy. By visiting our website, you acknowledge that we may retain certain basic information and that we are transparent about how we use it.
Please note: This Privacy Policy applies solely to our own website. Should you access third-party websites via links or other methods provided here, you must be aware that those sites are governed by their own privacy policies and terms of use, for which we bear no responsibility or control.
- What Data We Collect
We may collect personal data from you through the following means:
Through Our Homepage:
When you sign up for our newsletter via https://nuveel.com/, you provide us with your email address and consent to our Privacy Policy and Terms of Use.
Through Our Contact Page:
When you send us a message through https://nuveel.com/en/contact/, you provide:
- Your first and last name
- Your telephone number
- Your email address
- Your message content
- Consent to our Privacy and Security Policies
During Check-in at Our Property:
Upon your arrival, we may collect:
- Full name
- Arrival and departure dates
- Date of birth
- Nationality
- Passport or ID number
- Companion details (full name, ID/passport number, date of birth)
- Permanent address
- Email and phone number
- Dietary information (e.g., allergies)
- Credit card billing details (if required)
- Consent for subscribing to our newsletter or participating in our satisfaction surveys
Website Usage Data:
We may collect information related to your website visits, including (but not limited to):
- Traffic data
- Location data
- Access logs
- Operating system and browser type
- Pages and resources you accessed
Social Media:
When you interact with Nuveel via our social media platforms:
We may gain access to personal information that you have made public through your social media provider, in accordance with their privacy settings. This may include:
- Name, profile image, gender, birth date, email address, city/region
- Any other available data depending on your and your contacts’ privacy settings
- Location data for personalized content
IP Addresses & Cookies:
We may collect certain data about your computer, including your IP address, browser type, and operating system for administrative and analytical purposes. These statistics do not identify any individual and are not used to gather personal data directly.
We may use cookies stored on your device to:
- Analyze traffic and user patterns
- Store user preferences
- Improve search performance
- Recognize you on return visits
You may refuse cookies via your browser settings, but doing so might limit your access to certain features of our site.
- How We Use Your Data
We do not sell, disclose, or exchange your personal information with third parties without your explicit consent. In rare circumstances, your data may be disclosed when required by a public or judicial authority under due legal process.
Your data is used to:
- Communicate with you before and during your stay
- Respond to your inquiries
- Send newsletters or promotional materials (with your consent)
- Fulfill legal obligations (e.g., tax reporting)
- Execute contracts or bookings made with us
- Improve website performance and user experience
We do not engage in automated profiling or marketing without your express consent.
- Legal Basis for Processing
In accordance with the GDPR, we process your personal data based on:
- Your consent (e.g., through contact forms)
- Our legal obligations (e.g., financial record-keeping)
- Our legitimate interests (e.g., service improvement)
By submitting a form on our website, you give your clear and informed consent for data processing.
- Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to meet legal obligations.
For example, financial and tax records are maintained for a minimum of five (5) years, as per Greek law.
- Data Disclosure
We do not sell or rent your data. Disclosure occurs only to local authorities where required by law.
- Data Security & Storage
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. All information is stored on secure servers, and any payment-related transactions are encrypted.
However, transmission of information via the Internet is never entirely secure. While we take every possible precaution to protect your data, we cannot guarantee complete security of data transmitted to our site. Any such transfer is at your own risk.
Once we have received your data, we apply strict protocols and security measures to prevent unauthorized access.
- Your Rights
Under GDPR, you have the following rights:
- Access to the data we hold about you
- Correction of inaccurate or outdated information
- Deletion of your data (“right to be forgotten”)
- Objection to processing or request for restriction
- Withdrawal of consent at any time
- Filing a complaint with the Hellenic Data Protection Authority: www.dpa.gr
You also have the right to object to your data being used for marketing purposes. You will always be informed before any such processing or third-party disclosure.
Some pages of our website may contain links to third-party websites. Please note that these websites operate under their own privacy policies, and we bear no responsibility for their content or data practices. Always review the relevant privacy policies before submitting your personal data.
To exercise any of the above rights, please contact us at: info@nuveel.com
- Changes to this Privacy Policy
Any updates to our Privacy Policy will be posted on this page. We encourage you to review it periodically to remain informed of how we protect your data.
- Acceptance of This Policy
By using our website, you acknowledge and agree to this Privacy Policy and to the associated Terms and Conditions outlined therein.